INVESTIGATION OF HOSPITALIZED PATIENTS' SATISFACTION AT THIRA HOSPITAL

Despina Papayannaki, Elenι Zouzoula, Tatianna Lappa, Marina Lentza, George Varkarakis, Panagiota Skoura, Vassiliki Katsarou

Friday, January 4, 2019

Publication year:

2019

Authors:

• Papayannaki Despina, Nurse, General Hospital of Thira , Greece
• Zouzoula Elenι, Nurse, MSc, General Hospital of Thira,Greece
• Lappa Tatianna, Nurse, MSc, General Hospital "G. Genimatas", Athens, Greece
• Lentza Marina, Nurse, General Hospital of Thira , Greece
• Varkarakis George, . Physician, Director of Pathology, General Hospital of Thira, Greece
• Skoura Panagiota, Director of Nursing, General Hospital of Thira, Greece
• Katsarou Vassiliki, Head Nurse, Pathologic clinic, General Hospital of Thira, Greece

Keywords index:

• Patient Satisfaction
• health Service
• quality Improvement

Pages: 118-131

DOI: 10.5281/zenodo.3491949

Abstract:

Introduction: Assessment of patients' satisfaction by the quality of provided hospital care contributes significantly to the evaluation of healthcare services. The purpose of the study was to explore satisfaction of hospitalized patients by the health care provided by Thira hospital. Material and Method: The study sample consisted of 100 hospitalized patients. Data were collected by completing a questionnaire exploring hospitalized patients' satisfaction. Results: Of the 100 participants, 51.5% were male. Concerning the care provided by nurses, 95.9% of the participants reported they were kindly treated, 89.8% declared that nurses listened the with attention while 78.8 that they received expla-nations in an understandable way. Moreover, 85.8% of participants were satisfied with the cleanliness of the room and the bathroom and 70.8% reported that they always had assistance when moving to the bathroom. Also, 88.9% reported that hospital staff made efforts to help with the pain. Regarding hospital discharge, 65.8% of the sample reported they had discussed about any assistance they might need after leaving hospital while 70.6% reported they received written information. Finally, 82.1% of participants would recommend the hospital to friends and relatives. Conclusions: Investigating patient satisfaction should be encouraged in daily clinical practice with the ultimate goal of improving the care provided.